These Terms of Service ("Terms") govern your use of the website pixigoailab.com and the services offered by Pixigo AI Lab, a brand of Pixigo Innovation Private Limited ("Pixigo AI Lab", "we", "us" or "our"). By using our website or services, you agree to these Terms. If you are using our services on behalf of a business, you confirm that you are authorised to accept these Terms for that business.
1. About us
Pixigo Innovation Private Limited is a company registered in India.
Registered office: FIRST, B-2, Subhash Nagar Society, Sarthana Jakatnaka, Sarthana, Surat, Gujarat 395006, India.
GSTIN: 24AANCP8986C1ZX
Our brands include Pixigo AI Lab and QLEM.
2. Our services
We design, build and operate AI and automation solutions for businesses, including:
- AI agents and workflow automation
- WhatsApp automation, including automatic replies, lead capture and conversation management
- AI calling agents and lead nurturing
- Instagram lead automation
- Custom AI integrations, SaaS and software development
Specific projects are governed by a separate proposal, Statement of Work (SOW) or Master Services Agreement (MSA). If that agreement conflicts with these Terms, the signed agreement takes priority. We may update, change or discontinue any part of our services at any time.
3. WhatsApp Business Platform services
Our WhatsApp automation is built on Meta's WhatsApp Business Platform (Cloud API). When a business ("Client") connects its WhatsApp Business account to our platform:
- The Client authorises us to send and receive messages, manage message templates and read account information on its behalf, only to provide the services the Client has requested.
- Where supported, the Client may keep using the WhatsApp Business app on its phone with the same number ("coexistence"). The Client is responsible for meeting Meta's requirements for this feature, including keeping the WhatsApp Business app installed and active.
- The Client must comply with the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and all other applicable Meta terms.
- The Client is responsible for getting valid opt-in consent from its customers before sending them messages, and for the content of the messages, templates and automated replies it approves.
- Meta charges for messages sent through the WhatsApp Business Platform. Unless agreed otherwise in writing, these charges are paid by the Client, either directly to Meta or as set out in the Client's agreement with us.
- The Client can disconnect its WhatsApp Business account from our platform at any time. Once it is disconnected, we stop sending and receiving messages for that account.
WhatsApp and Meta are trademarks of Meta Platforms, Inc. Pixigo AI Lab is an independent company and is not affiliated with or endorsed by Meta.
4. AI-generated content
Our services use artificial intelligence to generate replies and other content. AI output may sometimes be inaccurate or incomplete. Clients are responsible for reviewing their automation settings, knowledge base and approved responses, and for any decisions made based on AI output. We recommend keeping human review in place for sensitive conversations such as pricing, legal, medical or financial matters.
5. Client and user obligations
You agree to:
- Give accurate information when you contact us or use our services
- Use our services only for lawful purposes and in line with applicable laws, including data protection and anti-spam laws
- Not send spam, unsolicited bulk messages, or illegal, harmful or misleading content through our services
- Not try to gain unauthorised access to our systems or interfere with how they work
- Not scrape, copy or resell our website content or services without written permission
We may suspend or end access to our services if these obligations are breached.
6. Data and privacy
When we process message content and customer contact details for a Client, we do so on the Client's instructions and only to deliver the service. We use trusted service providers (such as AI model providers and cloud hosting) to run our services. We do not sell personal data or use Client message data for advertising. For full details, read our Privacy Policy.
7. Fees and payment
Fees for our services are set out in the relevant proposal, SOW or MSA. Unless stated otherwise, invoices are due within the period shown on the invoice. Third-party costs (such as Meta messaging charges, AI usage or telephony) are billed as agreed in writing.
8. Intellectual property
We keep ownership of our website content, designs, logos, software, workflows and AI architectures unless a signed agreement says otherwise. Clients keep ownership of their own data, brand assets and content.
9. Confidentiality
Each party will keep the other party's confidential information private and use it only for the purpose of the engagement, unless disclosure is required by law.
10. Third-party services
Our services depend on third-party platforms such as Meta (WhatsApp, Instagram, Facebook), AI model providers and cloud hosting providers. We are not responsible for outages, policy changes, account restrictions or pricing changes made by these third parties.
11. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or business opportunities, arising from your use of, or inability to use, our website or services. Our total liability for any claim is limited to the fees you paid us for the relevant service in the three (3) months before the claim.
12. Indemnity
You agree to indemnify us against claims arising from your misuse of our services, your breach of these Terms, or messages and content you send or approve through our services.
13. Termination
You may stop using our services at any time. We may suspend or end services if these Terms are breached, if required by law, or if a third-party platform (such as Meta) restricts access. Sections that by their nature should survive termination will continue to apply.
14. User data deletion
If you have used our services or any of our integrations (including WhatsApp, Instagram or Facebook), you can ask us to delete your data.
How to request deletion
Email pixigoailab@gmail.com with:
- Your full name
- The email address or phone number you used with our service
- A clear request to delete your data
What happens next
We verify your request, permanently delete your data from our systems (except where we must keep it by law), and confirm by email once it's done. This usually takes 7–14 business days.
15. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top shows when they last changed. Continuing to use our services after an update means you accept the updated Terms.
16. Governing law
These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.
17. Contact
Pixigo Innovation Private Limited
FIRST, B-2, Subhash Nagar Society, Sarthana Jakatnaka, Sarthana, Surat, Gujarat 395006, India
Privacy and data deletion: pixigoailab@gmail.com
Legal and terms questions: pixigoailab@gmail.com